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Twelve Customer Service Rules
Lately, we’ve been getting customer service complaints at our practice. If you’ve read my post in the past, you know that customer service is a huge thing for me. So admitting we’ve been having...
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Four Tips To Improve Customer Service In Your Medical Practice
In our practice, customer service is a corner stone of our core value as a company. We feel it is one of the easiest and less expensive ways to distinguish our selves from other health care providers...
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Why We Selected Physician’s Computer Company As Our New Practice Management...
We decided to switch our practice management system. We selected Physician’s Computer Company as our new vendor. I’ve been a fan of PCC since I learned about them and I’ve always said that had we known...
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Lessons in Customer Service
One of the hardest thing about customer service, in my mind, is the unpredictability of people. If we knew how people will react, then customer service would be a science, instead of an art. That is...
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